Larchmont Dental Associates Los Angeles: Positive and Negative Google Reviews

Here is a balanced, visitor-friendly summary of the positive and negative Google-review themes for Larchmont Dental Associates, based on the current public review information available for the practice at 581 N Larchmont Blvd, Los Angeles, CA 90004. The current listing shows 5.0/5 from about 588 Google reviews. Larchmont Dental Associates

Visitor-Friendly Review Summary

Larchmont Dental Associates is a dental practice located at 581 N Larchmont Boulevard, Los Angeles, California 90004, in the Larchmont Village area. Current public listings show an exceptionally high 5.0/5 Google rating with roughly 580–590 reviews, although review counts naturally change as new reviews are posted.

The overall review picture is strongly positive. Patients frequently praise the dentists and staff for being gentle, friendly, professional, communicative and attentive. Dental anxiety is one of the most frequently recurring themes, with several patients specifically saying that the practice made them feel comfortable despite being nervous about dental treatment.

The reviews also frequently mention clear explanations, personalized care, reasonable or fair pricing, insurance assistance, convenient scheduling, cleanliness and follow-up after treatment.

There are relatively few clearly negative Google reviews in the publicly accessible review material. However, there is an important recent complaint concerning insurance verification and a $95 charge, which is worth highlighting for visitors because insurance and out-of-pocket costs are important considerations when choosing a dentist. The Better Business Bureau currently lists one complaint from August 2026 involving this issue.

The following summary separates the positive experiences from the concerns so that visitors can get a more complete picture.

---

Overall Impression From the Reviews

The overwhelming theme is that patients feel well cared for and listened to.

Public review summaries repeatedly describe Larchmont Dental Associates as a practice where patients receive personal attention rather than feeling rushed through an appointment. Reviewers frequently mention Dr. Michael Kezian and Dr. Steve Kezian by name, along with the supporting staff.

A recent review from Wendy Romero is particularly detailed. She said she had experienced negative dental experiences since childhood and normally felt tense before appointments. She described Dr. Mike as gentle, patient and informative and said he explained everything clearly and checked on her frequently during a cleaning and filling replacement. She also praised the clean and calming office and friendly assistants.

Another reviewer, Lynn Bartsch, said she had significant dental anxiety and appreciated that Dr. Steve and the team treated her respectfully without lecturing her about not visiting the dentist frequently. She also specifically mentioned that the office accepted her insurance.

These reviews illustrate one of the strongest patterns: patients often talk about how they feel during the appointment, not just the dental procedure itself.

---

Positive Reviews: Dental Anxiety

Dental anxiety is probably the most distinctive positive theme in the available reviews.

Several patients openly say they are afraid or nervous about going to the dentist. Rather than hiding that concern, they describe how the team helped them feel comfortable.

Lynn Bartsch said she has significant dental anxiety and normally does not visit the dentist as often as she should because of it. She specifically praised the office for not lecturing or making her feel bad. Instead, she said the team treated her with respect and care.

Another reviewer, Elaina Martin, said she had been an anxious dental patient throughout her life and was nervous about changing dentists after moving to Hollywood. She described Dr. Steven Kezian as attentive and calming and said the cleaning was gentle, painless and comfortable.

Older Google reviews show a similar pattern. One patient described being extremely anxious about dental treatment and said that over several visits involving procedures such as an extraction, root canal, crowns and a filling, they remained comfortable and did not experience the anxiety they normally associated with dentistry.

For visitors who are nervous about dental treatment, this is one of the most consistent themes in the review history.

---

Positive Reviews: Gentle Dental Treatment

Many reviewers use words such as gentle, painless, comfortable and careful.

Wendy Romero specifically described Dr. Mike as gentle and said she did not feel anything during her cleaning and filling replacement.

Elaina Martin similarly described Dr. Steven as very gentle during her cleaning.

An older review from a patient who had a large cavity filled said the procedure was quick and painless and that Dr. Mike walked the patient through the process, which helped reduce anxiety.

Another older review described an extraction, root canal, three crowns and a cavity filling, with the patient emphasizing that the procedures were handled gently and efficiently.

These are individual patient experiences rather than independent clinical assessments, but the repeated use of similar language is notable.

---

Positive Reviews: Clear Explanations

Communication is another major strength mentioned in the reviews.

Patients repeatedly say that the dentists explain what they are doing and make sure the patient understands the treatment.

Wendy Romero said Dr. Mike explained everything clearly and checked in frequently during her treatment.

Mai Le Thai specifically praised Dr. Steve for being friendly and thoroughly explaining everything. The reviewer also said that, based on their experience, he did not push treatment in the way they had experienced with other dentists.

Evan Watkins similarly praised the team for keeping patients aware of their options and explaining whether treatments were covered by insurance. The reviewer described Dr. Michael as concise, kind and attentive without making the appointment feel rushed.

This communication theme appears especially relevant for patients considering procedures beyond a routine cleaning.

---

Positive Reviews: No-Pressure Treatment

A particularly interesting recurring theme is that some patients specifically praise the practice for not pushing unnecessary treatment.

Mai Le Thai said Dr. Steve was not pushy about treatment.

Caleb similarly described Dr. Mike as someone who did not push him toward procedures he did not need.

Ruben Ruiz made a similar comment, praising the dentist for not trying to upsell treatments that the patient believed were unnecessary.

This is especially noteworthy because treatment recommendations and costs are common concerns when selecting a dentist.

These comments are, of course, subjective patient experiences. They do not independently establish whether every recommended treatment is medically necessary. However, the fact that multiple reviewers specifically mention feeling that treatment was not being pushed is useful information for prospective visitors.

---

Positive Reviews: Staff

The office staff receive considerable praise.

Reviewers describe them as:

• Friendly
• Welcoming
• Professional
• Helpful
• Knowledgeable
• Efficient
• Patient
• Respectful

Wendy Romero described the assistants as incredibly friendly and welcoming.

Evan Watkins praised the entire team as friendly, knowledgeable and professional.

Cindy Godell described the staff as friendly, kind and efficient and said the office followed up the next day after her dental procedure to see how she was doing.

For visitors, this means the positive reviews are not limited to the dentists themselves. Patients often describe the whole office experience positively.

---

Positive Reviews: Follow-Up After Treatment

Follow-up care is another positive theme.

Cindy Godell specifically said the office followed up the day after her procedure to check on her.

TrustAnalytica’s review summary also identifies post-treatment follow-up as a recurring positive theme, with patients describing the staff as attentive after procedures.

For patients undergoing more significant dental work, follow-up can be particularly reassuring.

Again, individual experiences may differ, and visitors should ask what follow-up is included with their particular treatment.

---

Positive Reviews: Clean and Comfortable Office

The physical environment is frequently described positively.

Wendy Romero called the office extremely clean, well organized and calming.

Paul Barringer described the practice as clean and modern and noted that it is located in a charming older house.

Ruben Ruiz also described the office as clean and up to date.

This creates an interesting combination in the reviews: visitors often describe a setting that feels modern and professional while still being comfortable and personal.

---

Positive Reviews: Location and Parking

The Larchmont Village location is another practical advantage mentioned by reviewers.

Several patients describe the office as conveniently located. Caleb specifically mentioned the convenient location and frequent availability of free parking during the day.

Public business information also lists street parking and other parking options in the area.

Parking availability can vary depending on time and day, so visitors driving to the appointment should still allow some extra time.

---

Positive Reviews: Insurance Assistance

Insurance is another area where several reviews are positive.

Lynn Bartsch specifically said that the office accepted her insurance, which she described as a significant relief.

Evan Watkins praised the practice for keeping patients informed about treatment options and whether services were covered by insurance.

This suggests that insurance communication is something patients appreciate.

However, as discussed below, there is also a recent complaint involving insurance verification, so prospective patients should confirm their individual coverage directly with both the insurance company and dental office.

---

Positive Reviews: Fair Pricing

Some reviewers specifically describe pricing as reasonable or fair.

Cindy Godell said she received fair pricing for her dental procedure and was impressed by the follow-up afterward.

TrustAnalytica’s review summary also identifies reasonable pricing as a theme among positive reviewers.

Ruben Ruiz and Caleb similarly praised the practice for not pushing unnecessary treatment, which can contribute to a perception of good value.

However, pricing is inherently dependent on the procedure, insurance and patient’s individual circumstances. A positive review about price should not be interpreted as a guarantee that another patient’s treatment will cost the same amount.

---

Positive Reviews: General Dental Care

The review history covers routine dental services as well as more extensive procedures.

Visitors mention experiences involving:

• Dental cleanings
• Examinations
• Fillings
• Crowns
• Root canals
• Extractions
• Cosmetic dentistry
• Whitening
• Preventive care

An older reviewer described receiving an extraction, root canal, three crowns and a cavity filling and praised the practice for handling the treatment efficiently.

More recent reviews focus on routine cleanings and fillings as well as general examinations.

This provides a fairly broad range of patient experiences.

---

Negative Reviews: Insurance Verification

The clearest recent negative issue concerns insurance.

The Better Business Bureau currently lists one complaint within the last three years, dated August 26, 2026. The complaint concerns a $95 charge after a patient said the office repeatedly indicated that a cleaning and fluoride treatment would be covered by the patient’s new insurance. According to the complaint, the office later informed the patient that it did not accept the new insurance.

The complaint says the patient had notified the office about the insurance change before the appointment and specifically asked for confirmation. The patient says they were told the services were covered and later received the $95 charge.

The BBB page says the complaint was unanswered in its displayed status, while also recording that the complainant verified the issue as resolved to their satisfaction.

This is not a Google review, so it should be distinguished from the Google-review analysis. However, it is relevant to visitors because many of the Google reviews praise insurance assistance, while this recent complaint illustrates why patients should independently confirm coverage.

The practical lesson is simple:

Do not rely solely on a verbal confirmation of insurance coverage.

Before receiving treatment, particularly if you have recently changed jobs or insurance plans, ask the office to verify the exact plan and also contact your insurer directly.

---

Negative Reviews: Very Limited Public Evidence

Compared with the hundreds of highly positive Google reviews, there is relatively little publicly accessible negative review material for Larchmont Dental Associates.

Current review sources show the practice at approximately 5.0 stars with more than 500 Google reviews.

That means visitors should be careful not to construct a large list of negative themes from isolated complaints.

There is no strong evidence in the material reviewed of a recurring pattern involving:

• Poor clinical treatment
• Rude staff
• Dirty facilities
• Excessive waiting
• Widespread scheduling problems
• Repeated complaints about pain

Instead, the available review material is dominated by positive experiences.

The most concrete concern identified is the recent insurance/billing complaint described above.

---

What Patients Like Most

Based on the recurring themes in the Google-review material, visitors most frequently praise:

1. Gentle dentists

Patients often describe treatment as comfortable and gentle.

2. Dental-anxiety support

Nervous patients repeatedly say the staff made them feel comfortable.

3. Clear explanations

Reviewers appreciate having procedures explained before and during treatment.

4. Friendly staff

The front desk, assistants and clinical staff receive frequent praise.

5. No-pressure approach

Several patients specifically say they did not feel pushed into unnecessary treatment.

6. Clean environment

The office is repeatedly described as clean and organized.

7. Personal attention

Patients say they do not feel rushed.

8. Follow-up

Some reviewers appreciate post-treatment check-ins.

9. Insurance assistance

Several patients value the office’s help with insurance information.

10. Convenient location and parking

Larchmont Village and available parking are mentioned positively.

---

What Visitors Should Be Aware Of

Although the review profile is overwhelmingly positive, there are a few practical points worth considering.

Confirm insurance yourself

The recent BBB complaint demonstrates that insurance verification can become complicated, particularly when a patient changes insurance.

Ask for an itemized estimate

For expensive procedures, request the expected patient portion in writing.

Confirm what insurance actually covers

Even if a dental office participates with your insurance, individual procedures may have different coverage rules.

Ask about treatment alternatives

If you are recommended multiple procedures, ask which treatment is urgent and what alternatives exist.

Clarify follow-up

If you are undergoing a crown, root canal, extraction or other significant procedure, ask what follow-up appointments are included.

---

A Visitor’s Perspective on Dental Anxiety

If you are someone who avoids the dentist because of anxiety, the reviews for Larchmont Dental Associates are particularly notable.

Multiple patients openly identify themselves as anxious or fearful dental patients.

Lynn Bartsch said the team did not lecture her about not going to the dentist frequently.

Elaina Martin similarly described being anxious and said Dr. Steven helped calm her nerves.

An older reviewer described having significant fear and said the practice’s gentle and sincere approach allowed them to complete several procedures without the anxiety they normally experienced.

This is one of the clearest themes in the available review history.

For a nervous visitor, it may be useful to tell the office about your anxiety when booking the appointment so the team knows what kind of support you need.

---

What the Reviews Say About the Doctors

The reviews mention several members of the Kezian dental team.

Dr. Michael Kezian is frequently described as warm, knowledgeable, gentle and communicative.

Dr. Steve Kezian is repeatedly praised for explaining treatment clearly and helping anxious patients feel comfortable.

Patients often describe the dentists as personable rather than rushed.

One reviewer specifically said Dr. Michael does his own cleanings, interpreting this as evidence of personal attention to patient care.

Another reviewer said Dr. Steve explained the examination process clearly during a first visit.

These are individual patient impressions rather than independent assessments of clinical skill.

---

Is There Any Evidence of Poor Treatment?

The available review material does not show a substantial recurring pattern of complaints about poor dental treatment.

Instead, the overwhelming majority of accessible reviews describe positive experiences with cleanings, fillings, crowns, root canals, extractions and other procedures.

The recent insurance complaint is primarily an administrative/financial issue, rather than a complaint about the quality of dental treatment itself.

This distinction is important when evaluating reviews.

---

Final Summary for Visitors

Larchmont Dental Associates has an exceptionally strong public review profile, with approximately 5.0/5 stars and around 580–590 Google reviews in current listings.

The positive reviews consistently focus on gentle dental care, friendly staff, clear explanations, personal attention and support for patients with dental anxiety.

Patients frequently mention Dr. Michael Kezian and Dr. Steve Kezian positively. They describe the dentists as patient, professional, communicative and careful. Several reviewers specifically say that they never felt rushed or pressured into treatment.

The office environment also receives strong praise. Visitors describe the practice as clean, modern, organized and calming, while some appreciate the Larchmont Village location and available parking.

Dental anxiety is particularly prominent in the reviews. Several patients who normally dislike or fear dental visits say the team helped them feel comfortable and respected. Some patients describe procedures including cleanings, fillings, crowns, root canals and extractions as comfortable or painless.

The practice also receives positive comments regarding insurance assistance and pricing. Several reviewers say staff helped them understand coverage or describe their treatment costs as reasonable.

However, visitors should also be aware of the recent insurance-related complaint recorded by the BBB. In that case, a patient said the office repeatedly indicated that services would be covered by a new insurance plan but later informed the patient that the plan was not accepted and charged $95.

Because this complaint concerns insurance verification, it provides a useful reminder for any patient: verify coverage directly with your insurer and ask the dental office for a written estimate of your expected out-of-pocket cost before treatment.

Overall, the available Google-review evidence is overwhelmingly positive, while the limited negative material points primarily toward insurance and billing verification rather than recurring complaints about dental care or staff behavior.

For someone visiting Larchmont Dental Associates for the first time, the most useful questions to ask are:

• What exactly is included in today’s appointment?
• What will my insurance cover?
• What will I personally have to pay?
• Can I receive an itemized estimate?
• Which recommended treatments are urgent?
• Are there alternatives?
• What follow-up care will I need?
• Who will perform each part of the treatment?

These questions can help ensure that the positive aspects frequently mentioned by reviewers—communication, comfort and personal attention—are matched by a clear understanding of the financial and treatment details.

In simple terms: the public reviews portray Larchmont Dental Associates as a practice where many patients feel comfortable, respected and well informed, with particularly strong praise from people who experience dental anxiety. The main issue prospective visitors should independently verify is insurance coverage and out-of-pocket cost.

Review summaries reflect publicly available patient comments and current business listings. Individual reviews represent personal experiences and should not be treated as independent clinical evaluations. Ratings and review counts can change as new reviews are posted.

Current Google-review snapshot

These are current local-search figures and can change as new reviews are posted. For example, Google’s current Los Angeles results show Smile L.A. at 4.9/841, Downtown Dental at 4.6/453, Happy Smiles at 4.9/1,701, LA Dental Clinic at 4.7/519 and Restore Dental at 4.7/653.

Some particularly useful review findings

Downtown Dental: Reviews repeatedly discuss friendly staff, comfortable treatment, treatment results and explanations. The review analysis also shows a more mixed pattern around cost, insurance and financing, making that an important subject for visitors.

Dr. Arthur A. Kezian, DDS: The practice currently shows approximately 1,295 Google reviews with a 5.0 rating. Its own website describes a long-established Larchmont Village practice, while external review data shows patients discussing friendly staff, cosmetic/restorative treatment and procedures such as wisdom-tooth removal.

DTLA Smile: The reviews are predominantly positive, with patients mentioning friendly staff, a clean/modern office and same-day treatment. There are also negative reviews alleging dissatisfaction with treatment recommendations, so that mixed feedback should be included rather than omitted.

Happy Smiles: The practice currently has approximately 1,700 Google reviews and a 4.9 rating.

Healing Dental Care: Current local data shows approximately 4.9/5, with review material emphasizing friendly staff and careful/accurate diagnosis.

LA Dental Clinic: Reviews mention long-term patients, Invisalign, knowledgeable staff, trust, friendliness and comfortable treatment.

Restore Dental: Reviews particularly mention friendly front-desk staff, supportive treatment experiences and successful dental work. The practice is associated with Dr. Arash Hakhamian, DDS.

Samaritan Dental Arts: Available review analysis highlights friendly staff, clear explanations, clean/modern facilities, cleanings, deep cleanings, implants and crowns; some patients also mention same-day attention for urgent problems.

Smile L.A. Downtown Modern Dentistry: The current Google-linked profile shows about 840 reviews at 4.9/5. Reviews emphasize personable staff and patient experience, while the practice offers general, cosmetic and restorative dentistry.

Smile Recreation Dentistry by Dr. Baseri: Current Google data shows about 369 reviews at 4.8/5. Review material specifically mentions friendly staff, long-term patients, Dr. Baseri’s dental work, cleanings and insurance.

Mid Wilshire Dentistry: Review material highlights experienced dentists/specialists, hygienists, customer service and a broad range of dental specialties. Current local data shows approximately 4.6/5.

Union Dental Center: Current Google-linked data is around 4.9/5 with roughly 900 reviews; public records identify Dr. Yoon Sung Kim as the authorized dentist associated with the practice.

Vernon Family Dental: Current Google data is approximately 4.9/5 with more than 660 reviews, while broader review data shows patients discussing efficient and patient service.

Washington Dental: Although the current local search shows approximately 4.7/5, there is a meaningful minority of negative reviews—some concerning treatment recommendations, communication and billing. Those complaints are reviewers’ claims and should be presented as such, not as established facts.

West Coast Dental of Los Angeles: This is the major outlier. Current local search shows approximately 3.5/5 from 1,347 reviews, and the review material contains recurring complaints involving alleged unnecessary procedures, records and communication. These are patient allegations, not independently verified findings.

Wilshire Smile Studio: Current data shows approximately 4.6/5 from 281 reviews and identifies cosmetic, implant, emergency and oral-surgery services.

Studio Smiles currently shows approximately 4.8/5 from 923 reviews, while Larchmont Dental Associates shows 5.0/5 from about 588 reviews.